Manifast

We’ve all had that less than memorable customer experience. Slow or wrong order. Late project delivery. How your staff deals with it is just as important as fixing the mistake. It all starts at the top.

By Barbara Abramson

My husband and I recently stopped for dinner at a local eatery that had gluten-free options. The chain is a step-down of a national chain, but not quite fast food. You order at the counter, are given a number for your table and servers bring your food to you.

The food is […]

“Your influence is determined by how abundantly you place other people’s interests first.”

~ The Go-Giver by Bob Burg and John David Mann

In Brittany Leung’s debut post here, she explores how the basic rule she learned as a child applies more now than ever.

By Brittany Leung

I’m realizing that as much as there is to learn about business, there is one component that is foundational and critical to the success of any company.

This single element is so basic that most people overlook it and never apply it.

The Golden Rule

As […]