Ensuring Successful Outcomes
I was recently reminded of the importance of following a solid process for ensuring success using outcomes.
Manage by outcome, not by task.
You want to tell people what the desired outcome is and let them figure out how to achieve it. The alternative is micro-management which does not develop the abilities of people to solve future problem; and it stifles creativity and the desire for some autonomy over your work.
But using outcomes doesn't guarantee success.
Have you ever played that game where one person reads a long complex sentence. Then they pass it on to the next person, and the next, and […]