Business Strategy

24 Nov 2010

Aligning People and Strategy

By |2017-04-03T11:49:37-06:00November 24th, 2010|Categories: Business Strategy, Doug's Blog, Mindset and Motivation|

Some people or companies think you can buy loyalty and productivity. As Daniel Pink says in "Drive: The Surprising Truth About What Motivates Us" this is motivation 2.0 at work. The carrot and stick approach to management that derives from the factory mentally of the previous century. It works, to a degree, for repetitive work where the problem to be solved is linear and repeatable.

But much of today's work is knowledge and creative work. The outcome is not a linear, repeating process but rather requires a unique solution each time. Software development is generally like this. Sure each […]

23 Nov 2010

Setting Goals You Won’t “Want” to Miss

By |2017-04-04T14:48:13-06:00November 23rd, 2010|Categories: Business Strategy, Doug's Blog, Mindset and Motivation|

Game Recap

Earlier I defined what I thought make a great mission and vision.

A mission is the Tweet of strategy and describes your overall purpose or service to humanity. Your mission should not reference your current product or service.

Your vision is the story (or blog) of where you intend on going. A good story has a beginning, a middle, and a strong ending. It also should touch on why; this will fuel your emotional commitment.

Introduction to Goals

Goals are where things get a little tricky. Not because goals are inherently difficult to understand, but because setting good goals is tricky. There is a big difference between what […]

12 Nov 2010

Strategy – Don’t Forget Your Business

By |2017-04-03T11:50:00-06:00November 12th, 2010|Categories: Business Strategy, Doug's Blog, Leadership|

There is a lot of confusion over some rather simple concepts in business. They stem from the following:

  • Working on the business,
  • Working in the business,
  • Focusing on your business strategy, and
  • Keeping your customers happy and finding new ones.

This all stems from one major problem with how many entrepreneurs think about business.

Your goal as an entrepreneur is to build a business (first and foremost) that can then build and deliver great products and services to your customers, thereby making more money than you are spending (profit).

What many entrepreneurs do is build the product or service as the main focus and deal with the […]

10 Nov 2010

Corporate Disclaimers – Have Fun Instead

By |2017-04-03T11:50:11-06:00November 10th, 2010|Categories: Business Strategy, Doug's Blog|

Have you seen the amount of disclaimers that coming out of well known companies these days. You go to their website and it basically says:

  • "We are a great company, do business with us because we stand by what we do."
  • "If anything you learn from this website is not right or doesn't work for you, it is your problem, not ours".

This contradiction is insane. It is not how you build trust.

Here is the version I am working on for our outbound e-mails:

Disclaimer: In the event any of the information contained in this e-mail is wrong or doesn't work for […]

9 Nov 2010

Great Visions Tell A Compelling Story

By |2017-04-04T14:25:09-06:00November 9th, 2010|Categories: Business Strategy, Doug's Blog, Mindset and Motivation|

In my last post, I covered what I think a good mission statement is. Short, serves humanity and when you fulfill it, you are fulfilled.

If a great mission is a tweet, a great vision is a blog post. A short compelling story about what you are specifically going to do to over the next 3-10 years to deliver on the mission.

Unlike the mission, you get to include your product or service here. A mission is timeless but a vision is a picture of a point in the future. It is a moving window about where you are heading […]

8 Nov 2010

Mission – Not So Impossible

By |2017-04-04T14:26:49-06:00November 8th, 2010|Categories: Business Strategy, Doug's Blog, Mindset and Motivation|

Coincidentally this is my 300th blog post. Somehow I am subconsciously compelled to impart something remarkable. So I thought I would share some wisdom that I find compelling… I’ll leave it to you to determine what it is worth to you.

Mission Statements

This is a topic that generates a lot of confusion about the difference between mission, vision, values, goals, etc.

There are a lot of really bad ones out there too. Blah, blah, blah, value to shareholders, blah blah, customers are important, blah, blah, employees, blah, and ethics… blah.

Why This Is Important

I know a number of people who started businesses to […]

20 Oct 2010

Make Decisions for Your Customers

By |2017-04-03T11:50:44-06:00October 20th, 2010|Categories: Business Strategy, Doug's Blog, Software Development|

Three things stuck out in my mind today from reading the two books by 37signals a while back:

  • Scratch your own itch,
  • Decide what you won't do,
  • Make decisions for your users.

Scratch your own itch – Essentially, if you solve a problem you have you will know something about it and you will have passion about the solution.

Decide what you won't do – There is tendency to watch competitors and listen to customers to chase the feature list. 80% of non-core features rarely get used and they just make the tool more complex for everyone esle. Stick to your core and decide what […]

13 Oct 2010

High Touch, High Value or Commodity?

By |2017-04-03T11:50:54-06:00October 13th, 2010|Categories: Business Strategy, Doug's Blog|

Business is ultimately about making more money than you spend; that is a given. I would never suggest otherwise.

If you are running a commodity business, you focus on volume and keeping costs low; that is where the margins are made. Customers can go pretty much anywhere and get a similar experience. Wendy's or McDonald's? Best Western or Holiday Inn? Does it really matter which one you pick?

In sales people talk about the lifetime value of the customer; how much money is the typical customer likely to spend on your products and services over the lifetime of the relationship? How do […]

8 Oct 2010

Calgary Businesses Giving Back – Zumba Party in Pink

By |2017-04-03T11:50:58-06:00October 8th, 2010|Categories: Business Strategy, Current Events, Doug's Blog|

A friend of mine owns a dance studio geared towards getting adults to go from watching dancers on "Dancing with the Stars" and "So You Think You Can Dance" to actually taking the plunge and taking lessons. Yes, if I can learn to do Step Dancing at my age and abilities… there is a course for you and you can learn to dance too.

Paula Callihoo is the owner and director of Calgary's one and only "Dance Through Life" dance studio. She is into her second year of keeping everything running and teaching lots of classes to boot.

You read a […]

22 Sep 2010

The Journey to Happiness Is About The Journey

By |2017-04-03T11:51:10-06:00September 22nd, 2010|Categories: Business Strategy, Doug's Blog, Mindset and Motivation|

I have been reading "Delivering Happiness" by Tony Hsieh. He is the guy who started LinkExchange and sold it for 200 million and then grew Zappos and sold it for 1 billion. Not a bad track record.

What is interesting is not the making lots of money part (well that is interesting too).

It is that he realized early on that it is not about the money (especially when you have a reasonable amount already I suppose). It is about the experiences you create and the relationships you build.

If fact, on professional networking… build depth in the friendships first and […]