Further to my previous post, we decided to purchase Axosoft’s OnTime Enterprise Edition. The software will allow us to track:
- Bugs and defects
- Features
- Tasks
- Incidents
The cool part is the support for scrum/agile processes including a planning board, burn-down charts, reporting, release and sprint planning, etc.
It includes:
- an SDK and API so we can extend it into our applications
- a customer portal
- incoming and outbound e-mail support
- an iPhone application
- integration with VIsual Studio and SVN
- Desktop and Web versions
- Etc.
To be honest, when evaluating products like these (it lists at $3995 US for a 10 user starter pack), you have to make compromises. Not every package does everything the way you want. But, it does not make economic sense to spend hundreds of hours doing an evaulation of multiple products either.
So we found something decent. Now our plan is to use it for a period of time, work with Axosoft to make it better and focus on shipping software.
If it doesn’t work out we will be better informed as to what we want. In the meantime, we have a usable tool for remote teams and client access into our tracking system.
